The Beach Hotel Resort encourages you to read the Terms and Conditions carefully. In making a reservation, you agree that you have accepted our Terms and Conditions in full. It is your responsibility to ensure that you have read and understand the Terms and Conditions in full and that you have booked in accordance with your needs and in understanding of our policies.

Reservations and Quotes

Reservations can be made directly via this website or by calling The Beach Hotel Resort on +61 (02) 6685 6402. Reservations are subject to availability and prices are as quoted or displayed at the time of booking. Quotes are valid at the time of query only.

Rates

Rates are quoted in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable and are quoted as per room per night on a room only basis unless specified. Room rates are based on a 2 person occupancy. Any verbal quote given is an estimate only of price, which will be subject to written confirmation post booking.

Payment

Standard Bookings require full payment 7 days prior to arrival.

Payment for Peak Period reservations is required 30 days prior to arrival.

Peak Periods include:
December 19th 2022 – January 27th 2023
April 6th 2023 – April 11th 2023

The Beach Hotel Resort accepts Amex, Visa and Mastercards. A Credit Card surcharge of 1% will apply to all transactions (this charge is non-refundable). A $1 credit card pre-authorisation will be processed on check-in.

The Beach Hotel Resort will notify the reservation holder one day prior to the payment due date that payment will be taken the following day.

Should payment terms not be met, The Beach Hotel Resort reserves the right to release the accommodation reservation.

Cancellation Policy

You may cancel or modify your booking up to 7 days prior to arrival at no charge or in line with the cancellation policy selected for reservations made via third party online travel websites.

100% of the reservation charge will apply should you cancel your booking within 7 days prior to arrival. 100% of the booking fee will also be charged for “no-shows”.

For peak period reservations, you may cancel or modify your booking up to 30 days prior to arrival at no charge. 100% of the reservation charge will apply should you cancel your booking within 30 days prior to arrival. 100% of the booking fee will also be charged for “no-shows”.

If, within the non-refundable period a reservation is affected by COVID travel retrictions, stay-at-home or isolation orders, a full credit or rebookable date change will be made available if proof of a positive test can be provided.

Additional Charges

The Beach Hotel Resort reserves the right to charge guests for any damages, breakages, lost keys, missing items from rooms, extra cleaning and unpaid expenses incurred in the duration of your stay.

Group Booking Policy

Group bookings of 6 rooms or more will require a 50% deposit at the time of booking with the balance charged 30 days prior to arrival. Full payment will be required 30 days prior to arrival. You may cancel or amend your group booking policy up to 30 days prior to arrival at no charge.

Room Capacity / Extra Persons Fees

Our room rates are based on a 2 person occupancy. Our Classic Poolside, Classic Balcony, Pacific King, Superior Poolside and Superior Balcony Suites allow a maximum occupancy of 3 people per room. Additional adults are charged at a nightly rate of $60 and children between 2 -12 are charged at $30 per night.

Our Loft Suites permit a maximum of 5 persons per room and our Penthouse Suite is restricted to two adults only.

Outside bedding is therefore not permitted and any persons exceeding the maximum occupancy of the booked room will be asked to leave by management.

Child, Extra Person and Bedding Policy

The Beach Hotel Resort accepts bookings for children who are accompanied by a parent/carer. Please check that the bedding configuration and maximum room occupancy is suitable for your requirements. An extra person charge of will apply.

Minimum Age Policy

The Beach Hotel Resort accepts reservations from guests who are over the age of 21. The Beach Hotel Resort does not accept schoolies bookings and reserves the right to request proof of age for reservations made across Schoolies, New Year and Splendour in the Grass periods.

Check In

The Beach Hotel Resort welcomes guests to check-in from 2pm to 10pm at reception accessible via Bay Lane. Should you need to check in after 10pm, our night security will be able to provide you with access to your room and the check in process can be completed from 7am the following morning with our resort reception team.

We understand that sometimes you may need to check in prior to 2pm, please call Reception on +61 (02) 6685 6402 prior to your arrival to request early preparation of your room to allow an earlier check-in. Our team will do their best to accommodate your request and prioritise your arrival; however we cannot guarantee your request.

Check Out

Check Out time is 10.30am. We understand that sometimes you may wish to stay and enjoy the day in Byron Bay. In these instances, just ask our friendly staff if you are able to store your luggage with us and continue parking in our free car park, and / or continue to use our facilities outside of your room. We will do our best to accommodate your request but again, late checkouts are subject to availability.

Guest Visitor, Behaviour & Noise Policy

Whilst we encourage our guests to enjoy the lively atmosphere of Byron Bay and the Beach Hotel we request that our guests be mindful of our other staying guests and restrict noise after 10pm. Guests are permitted to have visitors to the resort to 8pm, and all visitors must present to reception via Bay Lane. Guest visitors are not permitted in the pool area. Management reserves the right to refuse accommodation at their discretion, and reserves the right to have unruly or excessively noisy guests removed from the premises without a refund.

Smoking Policy

Smoking inside any of our rooms or common areas is strictly prohibited. If there is evidence of smoking inside rooms, a fee of $200 will be charged. Outdoor smoking is permitted on your room balcony or garden patio areas.

Pet Policy

Pets of any nature are not permitted on the property. If there is evidence an animal has been brought inside the Hotel, a fee of $200 will be charged and the guest will be asked to leave.

Privacy Policy and Security of your Personal Information

Any personal information that we collect including email addresses will be kept in our database. We will take reasonable steps to ensure that personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfil our obligations to you.

We will not disclose any personal information to third parties outside of our company, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.

In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation, the Privacy Act 1988).

Changes outside of our control

The Beach Hotel Resort will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of The Beach Hotel Resort.

Liability

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events which are beyond our control and agree not to make any claim in relation hereto.

Governing Law

The Law of New South Wales governs your use and occupancy of the property during your stay and in relation to your reservation. You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.

Disclaimer

The Beach Hotel Resort has endeavoured to ensure that the contents of this site are accurate and reliable. However errors and/or omissions may occur and The Beach Hotel Resort disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links to or from this website, including, without limitation, warranties as to merchantability, non-infringement of intellectual property or fitness for any purpose.

The Beach Hotel Resort does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Beach Hotel Resort will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.